Refund Policy

Applies to: Ostera AI Mission Control (mission.ostera.ai)

This Refund Policy explains when and how you can request a refund for payments made for Ostera AI Mission Control subscriptions. It is designed to be fair, transparent, and consistent with industry standards for SaaS products.

We offer refunds only on the initial purchase of a subscription, subject to the time limits below:

• Monthly subscriptions - Refund requests must be received within the first paid billing period (after any free trial ends).
• Annual subscriptions - Refund requests must be received within 30 days of the original purchase date.

Important: Renewals, plan upgrades, add-ons, and subsequent billing cycles are not eligible for refunds.

• Subscription renewals (automatic or manual)
• Upgrades or plan changes after the initial purchase window
• Any subscription that has already been renewed
• Charges after the 30-day / first-paid-month window has expired
• Enterprise or custom contracts (unless otherwise stated in the agreement)

To request a refund, please email us with the following details:

• Registered email address of the account
• Order / Transaction ID (from Cashfree or your invoice)
• Date of purchase
• Reason for the refund request

Email: support@ostera.ai
Subject line: Refund Request – Mission Control – [Order ID]

We will review your request and respond within 2–3 business days.

Once a refund is approved and initiated by Ostera AI:

• The refund is processed through Cashfree (the original payment gateway).
• You will receive the amount back to the original payment method used.
• Typical credit timelines (as per Cashfree & banking partners):
  • UPI - up to 5 working days
  • Credit / Debit Cards - up to 7 working days
  • Net Banking / other methods - 7 to 10 working days

Most refunds are processed faster; the timelines above are maximum outer limits.

You may cancel your subscription at any time. Cancellation stops future automatic renewals. However:

• Cancellation does not automatically entitle you to a refund for the current billing period.
• Access to Mission Control continues until the end of the paid period.
• A refund is available only if you meet the eligibility criteria in Section 1 above.

If a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, the first paid period begins and the refund rules above apply from that point.

For refund requests or billing questions:

Email: support@ostera.ai
Company: Ostera AI Private Limited

We may update this Refund Policy from time to time. The latest version will always be available on this page. Continued use of Mission Control after any changes constitutes acceptance of the updated policy.